Use only with authority
Only process records that your practice is entitled to hold. Keep information accurate and relevant. Limit exports to what the recipient needs and ensure you have the required authority before sharing.
Do not use the public contact addresses for patient records, crisis disclosures or confidential attachments. They are not a clinical intake channel.
Prohibited activity
Do not bypass access checks, probe other people’s records, share sign-in credentials, upload malicious material, falsify payment history or impersonate another person. Do not use CounselR for unlawful surveillance, harassment, spam or discriminatory processing.
Do not deliberately overload the service, attempt destructive security testing or extract information beyond your permissions. Report security concerns privately using the Security & disclosure page.
Review and restriction
Practice owners can suspend team access. Platform abuse may also be subject to hosting-provider restrictions. Any CounselR-level suspension or termination process, including appropriate notice and record access, must be set out in the final service agreement. Retention and legal duties still apply.
Questions? Contact support@counselr.co.za.